Refund policy
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS, THEREFORE THESE ARE INCLUDED IN THE SHIPPING COST.
Return.
Is it possible to return my order? Yes, it is possible to return
If you are not satisfied with the items, you can return them within 30 days of receipt.
In this case, the order must meet the following conditions:
- The order still contains all the right parts and components and the packaging arrived exactly as the product did.
- Normal product handling is clear, breakage due to careless handling is excluded.
- Products for which hygiene is important are cleaned thoroughly before the return process begins.
- The product is found to be defective immediately after receipt.
- We have the right to charge the customer .
- A return will be processed within 7 working days and, if , the conditions are met, we will officially confirm the return within this period.
*We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of their own.
How can I return my order?
If the order meets the above conditions, the following steps are required to initiate the return process. Start the return process
- Send an email to info@navara.co.nz
Make sure the email contains the following:
Order number
Reason for return request
Photo of the product in case of breakage Customer's first name + surname Customer's address
We will contact you and provide you with the return address.
Never send the return to the sender, we will send you the correct address after questions. You are responsible for the shipping costs for returning the product.
STORNOBAU
The consumer has the right to cancel the contract in accordance with the following provision if he/she is a natural person who enters into a legal transaction for purposes that are not predominantly related to his/her commercial or independent professional activity:
A. CANCELLATION POLICY
Right to cancel
The cancellation period is 14 days from the day on which the customer or a third party designated by the customer, other than the carrier, has received or accepted the last goods.
Because we work with a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot stop the shipping process until delivery, so it is not possible to issue a refund after you have received the goods.
To exercise the right of withdrawal, the buyer must inform us Nordo Melbourne with a clear statement (e.g. via email) of his decision to withdraw from this contract. The revocation is completed when we have received the goods. The buyer is responsible for the cost of returning the goods.
Registration of shipments in transit
Since the goods are shipped from Asia, longer transit times may occur over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods and send them back to us. Of course, you can inform us of your cancellation in advance.
To ensure that you receive a refund as quickly as possible, please send us a shipping confirmation .a
Consequences of withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, except for delivery costs (excluding any additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day we received notification of your withdrawal from this contract and receipt of the goods. For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged for this refund.
** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA. AT THE CUSTOMER'S EXPENSE